Frequently Asked Questions

We offer comprehensive security and facility management solutions including:

• Armed & Unarmed Security Guards for residential, commercial, and industrial properties
• CCTV Installation & Monitoring with 24/7 surveillance
• Facility Management including housekeeping, maintenance, and pest control
• Manpower Outsourcing for businesses and institutions
• Event Security for corporate events, weddings, and public gatherings
• Cash & Valuables Transportation with armed escort

We are headquartered in Angul, Odisha, and serve clients across Angul, Dhenkanal, Sambalpur, Rourkela, Bhubaneswar, and surrounding districts. We can deploy security personnel and install CCTV systems anywhere in Odisha within 24-48 hours.

Yes. Shakti Security Agency is fully licensed under the Private Security Agencies (Regulation) Act, 2005 (PSARA) and registered with all necessary government authorities. All our security guards are verified, trained, and deployed in compliance with state and central regulations.

With over 31 years of experience since 1995, we have successfully served hospitals, industries, corporate offices, residential complexes, and government institutions. Founded by Ex-Army personnel Sangram Kishor Das, our team includes ex-servicemen, trained security professionals, and certified facility managers.

Our pricing and wages are structured in accordance with applicable government norms such as Minimum Wages Act, ESI, PF, and statutory compliances. Pricing depends on the type of service, duration, location, and specific requirements.

We offer competitive rates for all our services including:

• Security Services: Armed & unarmed guards, supervisors, event security
• Surveillance Systems: CCTV installation, biometric systems, access control
• Facility Management: Housekeeping, maintenance, property management
• Manpower Outsourcing: Skilled and unskilled workforce across categories
• Training Programs: Fire fighting, first-aid, self-defense, sanitation

Contact us for a free, no-obligation quote tailored to your specific needs.

We offer flexible contract options to suit different business needs:

• Long-term contracts for ongoing security and facility management
• Short-term contracts for temporary or project-based requirements
• Event-based contracts for one-day or multi-day events
• Flexible renewal options with customizable terms

Contract duration and terms are tailored based on your operational requirements and preferences.

Yes! We provide attractive pricing for:

• Long-term annual contracts
• Multi-location deployments
• Bulk personnel requirements
• Bundled services (Security + CCTV + Facility Management)

Discuss your requirements with us to explore the best pricing options for your organization.

We accept payments via:

• Bank Transfer / NEFT / RTGS
• Cheque payments
• UPI / Digital wallets for smaller transactions
• Cash (for initial deposits only)

Invoices are issued monthly, and payments are typically due within 7 days of invoice date.

All our guards undergo rigorous training including:

• 80+ hours of basic security training (PSARA-compliant)
• Fire safety and emergency response protocols
• First aid and medical emergency handling
• Access control and visitor management systems
• Conflict resolution and customer service
• Site-specific training based on client requirements

We also conduct quarterly refresher training and performance evaluations.

Absolutely. Every security personnel undergoes:

• Police verification and criminal background checks
• Address verification and reference checks
• Document authentication (Aadhaar, PAN, educational certificates)
• Medical fitness examination

We maintain a zero-tolerance policy for any past criminal activity.

Yes. Client satisfaction is our priority. If you are dissatisfied with any personnel for any reason, we will provide a replacement within 24-48 hours at no additional cost. Simply notify our operations team, and we'll take immediate action.

Unarmed Guards: Ideal for residential complexes, offices, retail stores, and low-risk environments. They handle access control, visitor management, and routine surveillance.

Armed Guards: Required for high-security locations like banks, jewelry stores, cash transport, factories with valuable inventory, and high-risk events. They are licensed to carry firearms and trained in threat neutralization.

We work with leading brands known for reliability and performance:

• Hikvision
• Dahua
• CP Plus
• Honeywell
• Bosch

We recommend the best brand and model based on your budget, coverage area, and resolution requirements.

Yes. All our CCTV systems can be accessed remotely via:

• Mobile apps (iOS & Android)
• Web browser dashboards
• Cloud storage options for footage backup

You can monitor your property in real-time from anywhere in the world. We also offer 24/7 professional monitoring by our control room team for an additional fee.

Storage duration depends on the DVR/NVR hard disk capacity and camera resolution:

• Standard Setup: 15-30 days of continuous recording
• Extended Setup: 60-90 days with larger storage drives
• Cloud Backup: Unlimited storage with subscription plans

We help you choose the right storage solution based on your compliance and security needs.

Yes. Our AMC packages include:

• Quarterly system health checks and camera cleaning
• Software updates and security patches
• Priority support for technical issues
• Free replacement of faulty cables and connectors
• Discounted rates on camera upgrades and repairs

AMC pricing varies based on system size and coverage requirements. Contact us for a customized AMC quote.

We maintain a ready pool of trained guards and can deploy:

• Emergency deployments: Within 4-6 hours (Angul city limits)
• Standard deployments: Within 24 hours (across Odisha)
• Large-scale deployments: Within 2-3 days for 10+ personnel

Yes. Our operations team is available 24/7/365 for:

• Emergency support and incident reporting
• Guard attendance and performance issues
• CCTV technical support
• Facility management requests

Emergency Helpline: +91 97761 57571

We use a digital attendance and shift management system:

• Biometric attendance tracking at client sites
• Real-time attendance reports via app/email
• Automated shift scheduling and rotation
• Backup guard deployment for absent personnel

Clients receive daily attendance summaries and monthly performance reports.

Our protocol includes:

• Immediate Action: Guards follow site-specific emergency procedures
• Incident Reporting: Detailed incident reports filed within 2 hours
• Management Notification: Client and our operations team alerted immediately
• Law Enforcement Coordination: Police/fire services contacted if required
• Follow-up: Investigation, corrective action, and prevention measures implemented